Give feedback in five minutes without a big meeting
Feedback waits for a formal review, so small misses turn into habits.
Leadership · free playbooks
The playbooks for leading people on the next shift.
Practical leadership for new managers and multi-location operators. Pick a people problem, get the steps, run it this week.
Built by someone who has led teams across retail, service, and resort operations, and who trained 10,000+ retail employees across 400+ locations.
Start here
Four playbooks for the first problems new managers hit.
Hold a one-on-one that actually changes next week's work
One-on-ones turn into venting sessions and nothing changes the next week.
Set clear expectations so "I didn't know" dies
People get corrected for standards they never heard, so "I didn't know" keeps winning.
Lead former peers without losing trust
Top performers get promoted and struggle to manage their friends.
Full Leadership library
Every people playbook in one place. New titles for feedback, one-on-ones, expectations, and leading former peers sit next to the hiring, onboarding, coaching, and huddle playbooks you already use.
Existing people playbooks also live here: coach a manager who is new to leading, write a job post, run a structured interview, onboard a new hire, build a role checklist, hold a 30-day check-in, write an exit interview, run a five-minute pre-shift huddle, run a weekly ops meeting, coach the floor with a scorecard, set service standards, and train staff on harassment policy.
16 leadership playbooks
Give feedback in five minutes without a big meeting
Feedback waits for a formal review, so small misses turn into habits.
Hold a one-on-one that actually changes next week's work
One-on-ones turn into venting sessions and nothing changes the next week.
Set clear expectations so "I didn't know" dies
People get corrected for standards they never heard, so "I didn't know" keeps winning.
Lead former peers without losing trust
Top performers get promoted and struggle to manage their friends.
Build a role checklist for training
Training depends on who is working that day.
Coach a manager who is new to leading
Top performers get promoted and struggle to manage their friends.
Coach the floor with a one-page scorecard
Managers know who sells well but cannot explain why.
Hold a 30-day check-in with new hires
New hires quit in the first month and you never knew why.
Onboard a new hire in their first week
New hires shadow random people and learn bad habits.
Run a 20-minute structured interview
Interviews are casual chats and good talkers get hired over good workers.
Run a five-minute pre-shift huddle
Shifts start without a shared goal.
Run a weekly ops meeting in 30 minutes
Weekly meetings drag and nothing changes.
Set service standards for your front line
Every employee treats customers differently.
Train staff on harassment policy
Staff do not know how to report problems.
Write a job post that gets the right people
Job posts attract the wrong applicants or none at all.
Write an exit interview that tells you something
Staff leave and you guess why.
Paid guide
Leadership for New Managers
Feedback, one-on-ones, and clear expectations in one guide, plus a scorecard they can run on the next shift. Built for new managers who need steps, not slogans. Starting at $19.
Starter PDF from $19 · Manager Kit $79 · Team License $399
Related playbooks
Leadership sits next to the rest of the floor. When you need hiring, selling, or the weekly meeting, jump here.
Hiring and Training
Job posts, interviews, onboarding, and first-week checklists.
Browse Hiring and TrainingOps Meeting
Keep the weekly meeting short so something actually changes.
Open the ops meeting playbookMJ Stapley builds practical playbooks for operators. She has trained 10,000+ retail employees across 400+ locations and led teams across retail, service, and resort operations.