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Salon and medspaCustomer experience

Run a consultation for a new medspa client

The problem

New clients feel rushed or sold to.

Steps

  1. Review their goals and history
  2. Explain options in plain words
  3. Share realistic expectations
  4. Give pricing clearly
  5. Let them decide without pressure

Browse all 120 playbooks

The Morning Count

Each weekday before you open: one playbook, why it matters, and the one thing to try today. Takes three minutes to read.