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Handle damaged and expired product

The problem

Damaged product sits on shelves or disappears off the books.

Steps

  1. Set one spot for damaged items
  2. Log each item with a reason
  3. Return to vendor where possible
  4. Write off the rest with manager approval
  5. Review totals monthly

Browse all 120 playbooks

The Morning Count

Each weekday before you open: one playbook, why it matters, and the one thing to try today. Takes three minutes to read.