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Restaurant and barCustomer experience

Handle a wait at the host stand

The problem

Guests wait without information and leave.

Steps

  1. Quote a realistic time
  2. Take a phone number for a text
  3. Offer a spot at the bar
  4. Update them if the wait grows
  5. Seat them in the order promised

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The Morning Count

Each weekday before you open: one playbook, why it matters, and the one thing to try today. Takes three minutes to read.