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All operatorsKPIs and reporting

Compare locations fairly

The problem

Location managers argue that numbers are not comparable.

Steps

  1. Use the same metrics for every location
  2. Compare to each location's own history
  3. Adjust for size and hours
  4. Share a simple ranking monthly
  5. Focus on improvement, not just rank

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The Morning Count

Each weekday before you open: one playbook, why it matters, and the one thing to try today. Takes three minutes to read.