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RetailSales floor and upsell

Ask for the sale without pressure

The problem

Conversations stall at "let me think about it."

Steps

  1. Summarize what the customer said they need
  2. Ask a simple decision question
  3. Stay quiet and let them answer
  4. Address the one real concern if there is one
  5. If it is still a no, thank them and give a reason to come back

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The Morning Count

Each weekday before you open: one playbook, why it matters, and the one thing to try today. Takes three minutes to read.